Frequently Asked Questions
Everything you need to know about PUEBCO EUROPE products and services.
What defines the quality of PUEBCO products?
PUEBCO products are born from a philosophy of using recycled materials and found objects to create new life. Because many items use repurposed materials, slight variations in color, texture, and finish are intentional characteristics that make each piece unique.
Which countries do you ship to within Europe?
We currently ship to all European Union member states, as well as Norway, Switzerland, and the United Kingdom. Shipping costs and delivery times vary depending on the destination and the weight of the items.
How can I return an item if I am not satisfied?
You can return any unused item in its original packaging within 14 days of receipt. Please contact our customer service team to initiate a return request and receive specific shipping instructions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainable?
Sustainability is at our core. We focus on 'giving new value to things that have been discarded.' By utilizing recycled fabrics, metals, and woods, we minimize waste and celebrate industrial aesthetics.
Can I modify or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement. Once an order has reached the warehouse for fulfillment, we can no longer make changes.