Returns & Exchanges
At PUEBCO EUROPE, we want you to be fully satisfied with your unique home goods; if a product does not meet your expectations, you may return it within 14 days of receipt. All items must be returned in their original condition and packaging to be eligible for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original PUEBCO packaging, ensuring that fragile home accessories are well-protected to prevent damage during transit.
Ship the Items
Affix the provided return label or ship the package via a tracked courier service to our European distribution center.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing